Terms of service: your agreement with cmo.so

01Ability to Enter into this Agreement

You must be at least 18 years of age or have parental/guardian consent to use CMO.so. By using our platform, you affirm that you meet this requirement and can legally enter into this agreement.

If you are using CMO.so on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.

02Your Profile Information and Account

You are responsible for providing accurate and complete account information. You agree not to share your credentials and understand that you are accountable for all activity under your account. If you suspect unauthorized access, you must notify us immediately. We reserve the right to suspend or terminate accounts that violate our terms.

You may create multiple accounts, but each must comply with our terms. We reserve the right to limit the number of accounts per user.

You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account if we suspect any unauthorized use or violation of these Terms.

03Fees and Payments

Subscriptions to our Services are billed in advance. By subscribing, you agree to our pricing and refund terms. We reserve the right to change pricing with prior notice. Currency fluctuations or foreign taxes are your responsibility. All fees are in GBP unless otherwise stated.

You agree to provide accurate billing information and authorize us to charge your payment method for the subscription fees. If payment is not received, we may suspend or terminate your access to the Services.

You may cancel your subscription at any time on cmo.so/pricing: choose the website, then Cancel plan, or open Billing and invoices. If you cancel within 14 days of purchase, you may be eligible for a full refund. After 14 days, refunds are not guaranteed.

We reserve the right to change our pricing and subscription plans at any time. If we do, we will provide you with notice of the changes, and you will have the option to accept the new terms or cancel your subscription.

You are responsible for any taxes or fees associated with your subscription, including VAT, sales tax, or other applicable taxes. If you are located outside the UK, you may be subject to additional taxes or fees based on your local laws.

If you have any questions or concerns about your subscription or billing, please contact us at support@cmo.so.

04Intellectual Property

All content on the CMO.so platform, including branding, visuals, algorithms, and UI/UX, belongs to AI Marketing OS Ltd or its licensors. You agree not to copy, modify, distribute, or create derivative works without written consent. All Feedback you provide becomes our property.

You acknowledge that the Services and all related content, including but not limited to text, graphics, images, software, and other materials, are protected by copyright, trademark, and other intellectual property laws. You agree not to use any of our trademarks or logos without our prior written consent.

You may provide feedback or suggestions about our Services (“Feedback”). By providing Feedback, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and incorporate your Feedback into our Services without any obligation to you.

You agree that we may use your Feedback for any purpose, including but not limited to improving our Services, marketing, and promotional activities. You waive any moral rights you may have in your Feedback.

You acknowledge that we may use your Feedback without any obligation to you, and you agree that we are not required to provide any compensation or attribution for your Feedback.

If you believe that any content on our platform infringes your intellectual property rights, please contact us at support@cmo.so.

05Confidentiality

You agree not to disclose confidential information shared by AI Marketing OS Ltd or its Services. Confidentiality extends to product data, internal communication, AI engine outputs, and strategic insights.

You agree to keep all information related to our Services, including but not limited to product data, internal communication, AI engine outputs, and strategic insights, confidential. You will not disclose any such information to any third party without our prior written consent.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You will not use the Services to engage in any activity that violates any applicable law or regulation, or that infringes on the rights of any third party.

You agree to take reasonable measures to protect the confidentiality of our information, including but not limited to implementing appropriate security measures and restricting access to authorized personnel only.

If you are required by law to disclose any confidential information, you must provide us with prompt written notice and cooperate with us in seeking a protective order or other appropriate remedy.

You acknowledge that any breach of this confidentiality provision may cause irreparable harm to AI Marketing OS Ltd, and that we may seek injunctive relief or other equitable remedies in addition to any other legal remedies available to us.

If you have any questions or concerns about our confidentiality policy, please contact us at support@cmo.so.

06Licenses and Access

During your subscription, you are granted a limited, non-exclusive, non-transferable license to use the Services. Misuse or unauthorized distribution may result in account suspension.

07Third-party Integrations (e.g., Google Search Console)

CMO.so may offer optional integrations with third-party tools. By using them, you grant permission to access data via APIs. Data access is limited to technical staff and only used for performance enhancement.

You acknowledge that any third-party integrations, such as Google Search Console, are provided for your convenience and that we are not responsible for the availability or functionality of such integrations.

You agree that we may access your data from third-party integrations to provide and improve our Services. We will only use this data for the purposes of enhancing the performance and functionality of our Services.

You acknowledge that we may share your data with third-party service providers who assist us in providing our Services, but we will not sell or rent your data to any third party without your consent.

You are responsible for ensuring that you have the necessary permissions and rights to use any third-party integrations with our Services. We are not responsible for any issues that may arise from your use of such integrations.

If you have any questions or concerns about our third-party integrations, please contact us at support@cmo.so.

08Disclaimers and Limitation of Liability

We provide our Services "as is." We make no guarantees that our platform will be error-free, uninterrupted, or suitable for your needs. We are not liable for indirect or consequential damages. Your use of our services is at your sole risk.

You acknowledge that we do not guarantee the accuracy, completeness, or reliability of any content or information provided through our Services. We are not responsible for any errors or omissions in such content or information.

In no event shall AI Marketing OS Ltd, its officers, directors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services.

You agree that your sole remedy for any dissatisfaction with our Services is to stop using them. We reserve the right to modify or discontinue our Services at any time without notice.

You acknowledge that we are not responsible for any third-party content or services that may be accessed through our Services, and that we do not endorse or guarantee the accuracy or reliability of such content or services.

You agree that we are not liable for any loss or damage arising from your use of our Services, including but not limited to loss of data, loss of profits, or any other direct or indirect damages.

If you have any questions or concerns about our disclaimers or limitations of liability, please contact us at support@cmo.so.

09GDPR and Data Rights

If you reside in the EU/UK, you have data rights under GDPR. This includes the right to access, modify, delete, or request a copy of your personal data. You may contact us at support@cmo.so to exercise your rights.

We are committed to protecting your personal data and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

You have the right to access, rectify, or erase your personal data, as well as the right to restrict or object to its processing. You also have the right to data portability, which allows you to obtain a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise your rights, please contact us at support@cmo.so.

10Cancellation and Refunds

Subscriptions can be cancelled on cmo.so/pricing. If cancelled within 14 days of purchase, a full refund may be granted. After 14 days, refunds are not guaranteed.

You may cancel your subscription at any time on cmo.so/pricing: choose the website, then Cancel plan, or open Billing and invoices. If you cancel within 14 days of purchase, you may be eligible for a full refund. After 14 days, refunds are not guaranteed.

To cancel your subscription, sign in on cmo.so/pricing, choose the website and press Cancel plan; Billing and invoices there also shows your invoices and payment method. If you have any issues with cancellation, please contact us at support@cmo.so.

11Governing Law and Jurisdiction

This Agreement is governed by the laws of England and Wales. Any disputes shall be settled in the courts of London, UK.

This Agreement shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts of London, UK, for any disputes arising out of or related to this Agreement or your use of our Services.

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

You agree that any legal action or proceeding arising out of or related to this Agreement or your use of our Services must be brought in the courts of London, UK, and you waive any objection to the jurisdiction or venue of such courts.

If you have any questions or concerns about this Agreement or our Services, please contact us at support@cmo.so.